Our communication channels:
Available by phone
Just give us a call and we will be there for you in person from Monday to Friday—open, attentive, and reliable.
Just write an E- mail and we will usually respond on the same day on weekdays.
Pre-registration
Some things are best clarified in person, so please feel free to arrange an appointment at one of our locations.
The importance of availability for parents.
For many parents today, reliable availability is more than just a convenience – it is a sign of trust and genuine partnership. That is why our facility management is available by phone during opening hours. You can also reach us by email at any time – you will usually receive a response on the same day on weekdays.
In addition, we are available for personal consultations, which we can arrange flexibly and on a short notice – either on site or by telephone.
At cocon daycare, we use modern ways of communication to make communication straightforward and transparent. Because we know, that if you want your child to be in good hands, you need clarity, openness – and the feeling that you are always being listened to.
Insights into our day-to-day life at the daycare center.
Placing your child in a new environment with new caregivers is a big step. At the same time, your trust in the daycare center, the management, and the teachers, is essential for your child to feel safe and secure in the nursery and kindergarten. For us, transparency begins with genuine communication. Our team shares the little moments with you – day by day. We give you the opportunity to participate in your child’s day as if you were there. Our teachers are happy to provide comprehensive insights into the everyday life of our little ones at the kindergarten. Because at cocon, we know what it takes, to earn your trust: The happy laughter of children!
No time for a chat?…
but still want to know how your child’s day was? No problem – we’ve got you covered: We document the activities, little highlights, meal plans, projects, and special moments for you so that you can easily read about them later.
Our regular feedback meetings will allow you to keep track of not only your child’s daily routine, but also their individual development.
Frequently asked questions (FAQs)
How quickly will I receive a response to my email enquiry?
We aim to respond to all emails within 24 hours – you will usually receive a response on the same day on weekdays.
Can I arrange an appointment at short notice?
Yes, of course! Just give us a call or send us a message. In urgent cases, we can almost always find a solution for a meeting on a short notice – either in person or by phone.
Will I receive regular updates on my child's day-to-day activities?
Yes, we continuously document your child’s activities, special characteristics, and progress. We provide you with this information regularly, either digitally or in person.
Who is my direct contact person if I have any questions or concerns?
During the settling-in phase, you will get to know your child’s regular caregiver—this person will also be your first point of contact for all matters concerning your child.
How can I reach the cocon daycare center outside of opening hours?
Send us an email – our team checks their inbox regularly, even outside of opening hours, and will get back to you as soon as possible.
Get in touch or arrange a tour now!
Experience the unique atmosphere of our daycare center in Munich. Arrange a tour today or contact us for more information. We look forward to getting to know you and your child!